Refund & Returns Policy
Elite Gadgets – Customer Satisfaction Policy
This Refund & Returns Policy applies to all purchases made from Elite Gadgets (operated under UNITY ENTERPRISES) through our website https://elitegadgets.in/. By placing an order, you agree to the terms mentioned below.
Return Eligibility
- Products can be returned only if they are damaged, defective, or incorrect at the time of delivery.
- Return requests must be raised within 48 hours of receiving the product.
- The product must be unused, in original condition, and with original packaging.
- Items showing signs of use, physical damage, or tampering will not be eligible for return.
Non-Returnable Items
- Products damaged due to customer misuse or negligence.
- Items returned without original packaging or accessories.
- Orders placed with incorrect product selection by the customer.
Refund Policy
- Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
- If approved, the refund will be processed to the original payment method.
- Refunds are generally completed within 5–7 business days after approval.
- Shipping charges (if any) are non-refundable.
Replacement Policy
- In case of damaged or defective products, we may offer a replacement instead of a refund.
- Replacement is subject to product availability.
- If the same product is unavailable, a refund will be initiated.
How to Request a Return or Refund
To initiate a return or refund request, please contact us with your Order ID and clear images of the product showing the issue.
Email: ask@elitegadgets.in
Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once the order is shipped, cancellation requests will not be accepted.
Important Notes
- Elite Gadgets reserves the right to approve or reject any return or refund request.
- All decisions taken by Elite Gadgets regarding refunds and returns shall be final.
- This policy may be updated from time to time without prior notice.
If you have any questions regarding this policy, feel free to contact us. We are committed to providing a fair and transparent shopping experience.